RETURNS

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We want you to be completely satisfied with your purchase. If you are not happy with your item, you may return it within 15 days of delivery for a refund or exchange, subject to the following conditions:

Eligibility for Returns:

  • Items must be in their original condition and packaging.

  • Proof of purchase is required.

Return Shipping Costs:

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping method to ensure the safe return of your item.

  • Shipping fees paid during the original purchase (if any) are non-refundable.

  • Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at info@thepaperhouse.co. Please note that returns will need to be sent to the following address:

1095 rue Pasteur, Brossard, QC, J4W 2B5, Canada

Refund Processing

Refunds will be issued to the original payment method within 10 business days after we receive and inspect the returned item.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.

If you have any questions or concerns about your return, please contact us at info@thepaperhouse.co

Digital Products

Due to the digital nature of our products, there are no refunds for cancellation of your order. In the event that The Paper House Co suspends or terminates this Agreement, you understand and agree that you shall receive no refund or exchange for any credits, or licenses. 

You can always contact us for any return questions at info@thepaperhouse.co.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.